Last Updated: 01 August 2026

Shahil Traders respects your privacy and provides a mechanism for individuals to request deletion of personal information collected through our Website, enquiry forms, communications, and other business interactions.

This Data Deletion Policy explains how you can request deletion of personal information held by Shahil Traders and how we process such requests.

1. About This Policy

This policy applies to personal information that may have been provided to Shahil Traders through:

• https://shahiltraders.com/
• Website enquiry forms;
• Product enquiries;
• Quotation requests;
• Phone calls;
• Email communications;
• WhatsApp communications;
• Customer support interactions;
• Business communications;
• Other direct interactions with Shahil Traders.

2. What Information May Be Deleted

Subject to applicable law and legitimate retention requirements, you may request deletion of personal information such as:

• Name;
• Mobile number;
• Email address;
• Location;
• Company/business information voluntarily provided;
• Enquiry details;
• Product-interest information;
• Message content;
• Communication records;
• Other personal information associated with your enquiry.

3. How to Request Data Deletion

To request deletion of your personal information, send a request to:

Email: shahiltraders@gmail.com

Your request should preferably include:

• Full name;
• Email address or mobile number used when contacting Shahil Traders;
• Approximate date of enquiry or communication, if known;
• The type of information you want deleted;
• A clear statement that you are requesting deletion of your personal information.

4. Identity Verification

For security and privacy reasons, Shahil Traders may request reasonable information to verify the identity of the person making a deletion request.

We may reject or delay a request where we cannot reasonably verify that the requester is the relevant individual or an authorized representative.

We will not request unnecessary sensitive information solely for identity verification.

5. What Happens After a Deletion Request

After receiving a valid deletion request, we will:

1. Review the request.
2. Verify the requester's identity where reasonably necessary.
3. Identify relevant personal information within our systems and records.
4. Determine whether the information can legally and operationally be deleted.
5. Delete, anonymize, or securely dispose of eligible information where appropriate.
6. Retain only information that we are legally required or legitimately permitted to retain.
7. Confirm the outcome of the request where reasonably practicable.

6. Information We May Need to Retain

Deletion does not necessarily mean that every record can immediately be removed.

We may retain certain information where necessary for:

• Compliance with applicable law;
• Tax and accounting requirements;
• Invoicing and financial records;
• Warranty and after-sales obligations;
• Existing contractual obligations;
• Dispute resolution;
• Fraud prevention;
• Security purposes;
• Legal claims or defence;
• Regulatory requirements;
• Establishing, exercising, or defending legal rights.

Where information must be retained, it will be retained only for the applicable purpose and period where reasonably practicable.

7. Effect of Deletion

Once eligible information has been deleted or anonymized, we may no longer be able to:

• Identify a previous enquiry;
• Recover previous communication history;
• Provide certain historical quotation details;
• Link future enquiries to previous customer records;
• Provide services dependent on historical records.

Deletion of personal information does not automatically cancel an existing commercial agreement, invoice, purchase order, warranty obligation, or other contractual relationship unless otherwise required by applicable law.

8. Third-Party Platforms

If you communicated with Shahil Traders through a third-party platform such as WhatsApp, Google, social media, email providers, or other external services, deletion of information from Shahil Traders' records does not necessarily delete information held independently by that third party.

For deletion of information held directly by such third-party services, you may also need to submit a request to the relevant service provider under its own privacy policy and procedures.

9. Marketing and Communication Requests

If you do not want to receive non-essential promotional communication from Shahil Traders, you may contact us and request that such communications be stopped.

However, we may continue to send essential communications relating to:

• Existing orders;
• Quotations;
• Warranty;
• Customer support;
• Payments;
• Deliveries;
• Installation;
• Other necessary business matters.

10. Processing Time

We will make reasonable efforts to process valid deletion requests within a reasonable period, taking into account:

• The nature and complexity of the request;
• Identity verification requirements;
• The amount of information involved;
• Legal retention obligations;
• Technical limitations;
• Third-party processing dependencies.

If additional time or information is reasonably required, we may contact you accordingly.

11. Security

Deletion requests are handled with reasonable security measures designed to prevent unauthorized deletion or disclosure of personal information.

We may maintain limited records showing that a deletion request was received and processed where necessary for legal, security, compliance, or audit purposes.

Such records will not be retained unnecessarily.

12. Your Responsibility

You should submit deletion requests using an email address or contact information that can reasonably help us identify the relevant record.

Please do not include unnecessary sensitive personal information in your deletion request.

14. Policy Updates

Shahil Traders may update this Data Deletion Policy from time to time to reflect changes in:

• Applicable laws;
• Privacy requirements;
• Data-processing practices;
• Website functionality;
• Business operations;
• Security practices.

The latest version will always be published on this page with the applicable effective date.