Last Updated: 01 August 2026

Welcome to Shahil Traders.

These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your access to and use of the website https://shahiltraders.com/ ("Website") and your interaction with Shahil Traders through this Website.

By accessing, browsing, submitting an enquiry, requesting a quotation, contacting us through the Website, WhatsApp, phone, email, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or submit any enquiry through it.

1. About Shahil Traders

Shahil Traders is a commercial kitchen and bakery equipment manufacturer and supplier based in Siliguri, West Bengal, India.

We provide commercial kitchen, bakery, food-service and related equipment solutions for businesses and institutions. Our product and solution categories may include, without limitation:

• Display Counters
• Cooking Ranges
• Service Equipment
• Pantry & Fast Food Equipment
• Food Preparation Equipment
• Washing Equipment
• Cold Equipment
• Hood & Exhaust Systems
• LPG Banking Solutions
• Bakery Equipment
• Food Truck Equipment
• Railway Project Equipment
• Imported Products
• Custom-designed and fabricated commercial kitchen equipment

Our products and solutions may be manufactured, customized, supplied, installed, or sourced depending on the requirements of a particular project.

2. Website Use

You may use this Website for lawful purposes only.

You agree that you will not:

• Use the Website for any unlawful or fraudulent purpose.
• Submit false, misleading, inaccurate, or incomplete information.
• Attempt to gain unauthorized access to the Website, server, database, or any connected system.
• Interfere with the Website's operation or security.
• Introduce malicious code, viruses, malware, or harmful material.
• Scrape, copy, reproduce, or commercially exploit Website content without authorization.
• Use our contact or enquiry forms for spam, unsolicited marketing, or abusive communications.
• Impersonate another individual, company, organization, or representative.

We reserve the right to restrict or terminate access where we reasonably believe that the Website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, materials, features, and other information displayed on the Website are accurate and useful.

However:

• Product photographs may differ from the actual manufactured product.
• Colours, finishes, dimensions, configurations, and specifications may vary.
• Product specifications may be modified due to manufacturing requirements, availability, technical improvements, or project-specific requirements.
• Some products may be available only on enquiry or quotation.
• Certain products may be customized according to the customer's requirements.

Website information should therefore not be treated as a final technical specification unless expressly confirmed by Shahil Traders in a written quotation, specification sheet, purchase order, or other authorized document.

4. Enquiry and Quotation

The Website provides an enquiry facility through which customers may submit their requirements.

Submitting an enquiry does not constitute:

• A confirmed purchase order;
• A binding contract of sale;
• Acceptance of a quotation;
• Confirmation of product availability;
• Confirmation of delivery;
• Confirmation of pricing.

After receiving an enquiry, Shahil Traders may contact the customer to understand the requirement and may provide a quotation based on the product, quantity, customization, material, specifications, installation requirements, delivery location, taxes, transportation, and other applicable factors.

A quotation becomes commercially binding only when expressly accepted by Shahil Traders in accordance with the applicable commercial terms.

5. Pricing and Taxes

Prices communicated by Shahil Traders may depend on:

• Product specifications;
• Quantity;
• Material and grade;
• Customization;
• Fabrication requirements;
• Installation requirements;
• Transportation;
• Delivery location;
• Applicable taxes and statutory charges;
• Third-party or imported components;
• Market conditions and material costs.

Unless expressly stated otherwise in a quotation, website prices or indicative prices should not be considered final.

Applicable GST and other statutory charges may be added as required under applicable Indian law.

6. Customized Products

Shahil Traders may manufacture or customize equipment according to customer requirements.

For customized products, the customer is responsible for providing accurate information regarding:

• Required dimensions;
• Kitchen/site measurements;
• Layout requirements;
• Utility connections;
• Electrical requirements;
• Gas/LPG requirements;
• Drainage requirements;
• Equipment capacity;
• Installation constraints;
• Any other technical requirement communicated to us.

Once a customized design, drawing, specification, material, dimension, or configuration has been approved by the customer, subsequent modifications may result in additional cost, revised timelines, or both.

Customized products may be subject to different cancellation, modification, return, and refund conditions as specified in the applicable quotation or purchase agreement.

7. Orders and Acceptance

An order is considered accepted only after Shahil Traders provides confirmation through an authorized communication or commercial document.

Depending on the project, order confirmation may require:

• Written acceptance;
• Advance payment;
• Purchase order;
• Approved drawing/design;
• Final technical specifications;
• Site confirmation;
• Material confirmation.

Shahil Traders reserves the right to decline or modify an enquiry or order where necessary due to technical, commercial, material availability, manufacturing, regulatory, or other legitimate reasons.

8. Advance Payment

Where advance payment is required, the applicable amount and payment schedule will be specified in the quotation or commercial agreement.

Production or procurement may begin only after the required advance payment and other required approvals are received.

Failure to make payments within the agreed timeline may result in:

• Delay in production;
• Delay in delivery;
• Suspension of the order;
• Additional storage or handling charges, where applicable;
• Cancellation subject to the agreed commercial terms.

9. Manufacturing and Delivery

Estimated manufacturing and delivery timelines may be communicated during the quotation or order-confirmation process.

Such timelines may depend upon:

• Product type;
• Customization;
• Quantity;
• Raw material availability;
• Imported components;
• Production workload;
• Site readiness;
• Transportation;
• Customer approvals;
• Force majeure events.

Unless expressly guaranteed in writing, delivery dates are estimates and reasonable delays will not automatically constitute a breach of contract.

10. Installation and Site Readiness

Where installation is included in a project, the customer must ensure that the site is reasonably ready before installation.

Depending on the equipment, the customer may be required to provide:

• Appropriate electrical supply;
• Gas/LPG connection;
• Water supply;
• Drainage;
• Exhaust outlet;
• Adequate ventilation;
• Required floor/wall support;
• Suitable access for equipment movement;
• Safe installation space.

Additional site preparation or civil, electrical, plumbing, gas, structural, or other third-party work may not be included unless expressly stated in the quotation.

11. Inspection and Acceptance

Customers should inspect products upon delivery or installation, where reasonably possible.

Any visible shortage, transit damage, manufacturing issue, or discrepancy should be communicated to Shahil Traders within a reasonable period along with relevant photographs, documents, and other supporting information.

Acceptance of goods may be subject to the terms contained in the applicable quotation, invoice, purchase order, warranty document, or commercial agreement.

12. Warranty

Where a product carries a warranty, the applicable warranty period and conditions will be specified in the relevant quotation, invoice, warranty card, or other applicable document.

Warranty coverage may be subject to:

• Proper installation;
• Proper usage;
• Recommended maintenance;
• Correct electrical/gas/water connections;
• Use within specified operating conditions.

Warranty may not cover damage caused by:

• Misuse;
• Negligence;
• Unauthorized modification;
• Improper installation;
• Electrical fluctuation or unsuitable power supply;
• Improper gas pressure or connection;
• Physical damage;
• Corrosion caused by unsuitable environmental conditions;
• Normal wear and tear;
• Consumable components;
• Damage caused by third parties;
• Failure to follow operating or maintenance instructions.

Specific warranty terms provided with a product will prevail over general statements on the Website.

13. Returns, Cancellation and Refunds

Shahil Traders does not automatically accept cancellation or return requests for every product.

Cancellation, return, replacement, or refund eligibility depends on:

• Product type;
• Whether the product is standard or customized;
• Production status;
• Procurement status;
• Dispatch status;
• Installation status;
• Applicable quotation and commercial terms.

Customized, fabricated, specially manufactured, or specially procured products may not be eligible for cancellation or return once production or procurement has commenced, except where required by applicable law or expressly agreed in writing.

Any refund, where applicable, will be processed according to the applicable commercial terms.

14. Intellectual Property

All intellectual property appearing on this Website, including but not limited to:

• Logos;
• Brand names;
• Text;
• Product descriptions;
• Graphics;
• Photographs;
• Videos;
• Layouts;
• Website design;
• Icons;
• Catalogues;
• Original technical or marketing material;

is owned by or licensed to Shahil Traders or its respective content providers unless otherwise stated.

You may not reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit Website content without prior written permission.

15. Third-Party Links and Services

The Website may contain links or references to third-party websites, services, social media platforms, communication platforms, maps, payment services, or other external resources.

Shahil Traders does not control third-party websites or services and is not responsible for their:

• Availability;
• Content;
• Privacy practices;
• Security;
• Terms;
• Accuracy;
• Performance.

Your use of third-party services is subject to their respective terms and policies.

16. Website Availability

We aim to keep the Website available and functional; however, we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable due to:

• Maintenance;
• Technical failures;
• Hosting issues;
• Network problems;
• Security incidents;
• Software updates;
• Force majeure events;
• Third-party service failures.

17. Disclaimer

The Website and its content are provided for general informational and business enquiry purposes.

To the extent permitted by applicable law, Shahil Traders does not warrant that:

• All Website information will always be complete or current;
• Product information will remain unchanged;
• The Website will always be available;
• The Website will be free from technical errors;
• Every product displayed will always be available.

Final commercial, technical, delivery, warranty, and installation terms are governed by the applicable quotation, invoice, purchase order, warranty document, or written agreement.

18. Limitation of Liability

To the maximum extent permitted under applicable law, Shahil Traders shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use of the Website or reliance upon general Website information.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Shahil Traders shall not be responsible for delays or failure caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Fire;
• Flood;
• Earthquake;
• War;
• Civil unrest;
• Government restrictions;
• Regulatory changes;
• Epidemics or pandemics;
• Transportation disruption;
• Supply-chain disruption;
• Raw-material shortages;
• Power failures;
• Labour disruptions;
• Acts of third parties;
• Other events beyond reasonable control.

20. Privacy

Information submitted through the Website may be processed in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information submitted through the Website.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any contractual dispute-resolution mechanism agreed between the parties, courts having appropriate jurisdiction in Siliguri, West Bengal, India shall have jurisdiction over disputes arising in connection with the Website or these Terms.

22. Changes to These Terms

Shahil Traders may update these Terms from time to time to reflect changes in our business, Website, services, legal requirements, or operational practices.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by law.