Last Updated: 01 August 2026

Shahil Traders ("Shahil Traders", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you use our website https://shahiltraders.com/ ("Website"), contact us, submit an enquiry, request a quotation, communicate with us through WhatsApp, phone, email, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

This Policy should be read together with our Terms of Service.

1. About Shahil Traders

Shahil Traders is a commercial kitchen and bakery equipment manufacturer and supplier based in Siliguri, West Bengal, India.

We provide commercial kitchen, bakery, food-service, fabrication, customized equipment, and related business solutions.

Our Website is primarily an informational and enquiry-generation platform. Customers may use the Website to explore products and submit enquiries or requests for quotations.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

2.1 Information You Provide Directly

When you submit an enquiry form, contact us, request a quotation, or communicate with us, we may collect:

• Full name;
• Mobile/telephone number;
• Email address;
• Business/company name, where provided;
• Location or delivery location;
• Product or equipment category;
• Project requirements;
• Message or enquiry details;
• Technical or site requirements voluntarily provided by you;
• Any other information you choose to provide.

Our Website enquiry form may specifically request information such as Name, Mobile Number, Product selection, Location, and Message.

3. Information Collected Automatically

When you access the Website, certain technical information may be collected automatically by our hosting provider, analytics tools, security systems, or other technical infrastructure.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring URL;
• Pages visited;
• Date and time of access;
• Approximate location derived from IP address;
• Website interaction information;
• Technical logs;
• Error and diagnostic information.

We use such information primarily for security, performance, analytics, troubleshooting, and improving the Website.

4. Cookies and Similar Technologies

The Website may use cookies or similar technologies.

Cookies may be used for purposes such as:

• Website functionality;
• Session management;
• Security;
• Performance monitoring;
• Analytics;
• Understanding Website usage;
• Improving user experience;
• Marketing measurement, where applicable.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some Website functionality.

5. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

• Responding to enquiries;
• Contacting you regarding your enquiry;
• Providing quotations;
• Understanding your equipment requirements;
• Recommending suitable products;
• Discussing customized equipment requirements;
• Preparing technical or commercial proposals;
• Coordinating site visits;
• Coordinating manufacturing or installation;
• Providing customer support;
• Processing business communications;
• Responding to requests or complaints;
• Maintaining business records;
• Improving our products and services;
• Improving Website functionality;
• Protecting the Website from fraud, abuse, and security threats;
• Complying with applicable legal and regulatory obligations.

We will not use your personal information for purposes materially unrelated to the purpose for which it was collected without an appropriate legal basis or notice where required.

6. Communication with You

If you submit an enquiry, you authorize us to contact you using the contact details you provide for the purpose of responding to your enquiry or providing relevant business information.

Depending on your interaction with us, communication may take place through:

• Phone calls;
• SMS;
• Email;
• WhatsApp;
• Other reasonable business communication channels.

Where applicable, you may request that we stop non-essential promotional communications.

However, transactional or service-related communications may still be sent where reasonably necessary.

7. WhatsApp Communication

The Website may provide WhatsApp-based communication functionality.

If you choose to contact Shahil Traders through WhatsApp, the communication may be processed through WhatsApp/Meta's infrastructure and will also be subject to the applicable WhatsApp and Meta privacy terms.

Shahil Traders does not control WhatsApp's independent processing of information on its platform.

We may retain information received through WhatsApp for legitimate business purposes such as enquiry management, customer support, quotation, order coordination, and record keeping.

8. Legal Basis / Purpose of Processing

Depending on the circumstances, we may process personal data based on:

• Your consent;
• Your request to receive a service, quotation, or business response;
• Steps taken at your request before entering into a business relationship;
• Performance of a contract or commercial arrangement;
• Compliance with applicable legal obligations;
• Legitimate business and security purposes, to the extent permitted by applicable law.

Where consent is relied upon and applicable law provides a right to withdraw consent, you may request withdrawal through the contact details provided below.

Withdrawal of consent does not necessarily affect processing already carried out lawfully before withdrawal.

9. Sharing of Information

We do not sell your personal information as a commercial product.

We may share relevant information with trusted parties where reasonably necessary for legitimate business purposes, including:

• Website hosting providers;
• IT and software service providers;
• CRM or enquiry-management systems;
• Communication service providers;
• Email service providers;
• WhatsApp/Meta or other communication platforms;
• Analytics and security providers;
• Manufacturing or installation partners, where required;
• Logistics or transportation partners, where required;
• Professional advisers;
• Legal or regulatory authorities where required by law.

We expect service providers processing information on our behalf to handle information appropriately and only for authorized purposes.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Responding to enquiries;
• Managing customer relationships;
• Preparing quotations;
• Maintaining business and transaction records;
• Warranty and after-sales support;
• Resolving disputes;
• Meeting accounting, taxation, legal, and regulatory requirements;
• Protecting our legal interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory retention requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and our technical environment, safeguards may include:

• Access controls;
• Authentication controls;
• Secure hosting infrastructure;
• Security monitoring;
• Restricted access to business records;
• Regular technical maintenance;
• Data backup procedures where appropriate.

However, no Internet-based system can be guaranteed to be completely secure.

12. Your Rights and Requests

Subject to applicable law, you may have rights regarding your personal data, which may include:

• Requesting access to personal information held about you;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion of personal information where legally permissible;
• Requesting withdrawal of consent where processing is based on consent;
• Requesting information regarding processing;
• Raising a complaint regarding handling of your personal data.

Requests can be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests to prevent unauthorized access or deletion.

13. Data Deletion

If you want Shahil Traders to delete personal information that we hold about you, you may submit a data deletion request.

A deletion request may be subject to:

• Identity verification;
• Legal retention requirements;
• Pending transactions;
• Warranty obligations;
• Dispute resolution;
• Accounting/tax requirements;
• Fraud prevention;
• Other lawful reasons for retaining information.

Where deletion is legally permissible, we will take reasonable steps to delete or anonymize the relevant information.

For a dedicated deletion request, please refer to our Data Deletion page.

14. Children's Privacy

Our Website is intended for general business and commercial use.

We do not knowingly seek to collect personal information from children for independent commercial purposes.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, communication services, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

You should review the privacy policy of the relevant third party before submitting information to it.

16. Google, Analytics and Advertising Technologies

Where applicable, the Website may use third-party analytics, advertising, performance, security, or measurement technologies.

These services may collect technical information such as device information, browser information, IP address, Website activity, and interaction data according to their respective policies.

If advertising or analytics technologies are enabled on the Website, their use will be subject to applicable consent and privacy requirements.

17. Data Transfers

Information may be processed or stored using service providers whose infrastructure may be located in India or other jurisdictions.

Where personal information is processed outside India, we will take reasonable steps to use appropriate service providers and safeguards consistent with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our business;
• Changes to the Website;
• Changes in technology;
• Changes in data-processing practices;
• Changes in applicable laws or regulations.

The revised version will be published on this page with an updated "Last Updated" date.